customer service at Airtel

Recently, my friend and I made a run to one of the customer service offices of Airtel, one of the biggest telecom company of India, planning to settle a soon-to-be-due $30 internet bill. Since the office closes at 5.00 pm, we had to rush through the draconian evening traffic with the 'Indian taxi'.
Apparently, we made it there quite in time at around 4.30 pm, there were few minutes before quitting time. About 7 local customers were up for their intolerable patience to reach the cash counter while staffs with wrinkes rippling on their forehead like Sahara desert sand dunes.
Since there were no electronic queueing system, the smart, the hard-ass with the guts is the winner who makes his move all the way to the front chair.
As we were teenagers and being tiny foreigners on the face of muscled local giants we had to sit back and couldn't murmur a word as we were just to pass the boiling point of our blood. One couldn't express the despair as the clock makes its way to the next 10th minute and being stuck up inside of that messy, crack walled microwave oven with that disgusting stink smell of the crowd that would obviuosly burn hairs of your nose.
At this point, the female staff with that white shirt was having a great time calling her boyfriend when she held her phone between the head and shoulder while acting like she's very commited to her work. Perhaps, she might have forgotten what her job was. One of the old aged man was having the time of his life, at times one would wonder whether this guy is amazed by a pair of young pigeons somehow landed on her head and grazing there.
"Please", she uttured showing us the way to the front seat. We offerd her the bill with the money wondering how on earth I came here to see this girl smiling and giggling to her boyfriend when she broke the silence in front of me and everyone.
page closed.